BackCustomer Happiness Representative

Customer Happiness Representative

Job ID: 12343
Company: GrowFlow
Location: Salt Lake City, UT
Salary: 35,000
Number of Vacancy: 1
Employment Type: Contractor
Posted: 6 days ago
Deadline: 07 Dec, 2019

Job Description:

GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types. As a GrowFlow Customer Happiness Representative: You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members. As a GrowFlow Customer Happiness Representative: - My primary KPI is Customer Happiness & Retention. - My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health. - The primary process I manage is making sure customers are responded to and solutions are provided.

Job Requirements:

Customer Happiness Representative Requirements: - Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience). - Tech savvy and hungry to improve technical skills. - Ability to identify customer needs and successfully implement solutions. - Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users. - Humble and friendly person who genuinely loves helping people and solving problems. If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you. Job Type: Full-time Salary: $35,000.00 /year Experience: relevant: 1 year (Required) Cannabis Industry: 1 year (Preferred) Additional Compensation: Bonuses Work Location: Fully Remote Benefits: Health insurance Dental insurance Vision insurance Paid time off
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