Position Summary
Assist the store leadership team in motivating and inspiring the team to achieve store productivity goals. Ensuring the individual and collective skills of the team are utilized effectively, and both the staff and the customer experience is positive. Effectively manages store operations while ensuring consistency and compliance.
Responsibilities
Provide managerial, operational, and financial support to General Manager
Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals.
Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store.
Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment.
Demonstrate exceptional customer service.
Support the General Manager in driving team to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers.
Help recruit, train, develop, and retain qualified team members to ensure staffing needs are consistently met.
Participate in the performance counseling of the team.
Complete all other duties as assigned.
Supervisory Responsibilities
Upholds compliance and regulatory requirements at all times; maintains the reputation of the store
Ensures product inventory is entered correctly and organized for proper purchasing
Protects employees and customers by providing and safe and clean store environment
Manager is aware of employee performance and interaction with patients
Assigns workers to specific projects such as cleaning or restocking
Notify staff of new procedures, policies and regulation updates/changes
Create/oversee staff schedules, finding coverage if needed for sick time or personal time off
Educate and train staff on all current and new products.
Demonstrate ability to speak at a high level about the business.
Authorities for Position
Understands, supports, and communicates Company mission, vision, and values.
Understands and follows the requirements of the quality system.
Initiates actions as necessary to prevent the occurrence of any nonconformance related to the product, process, or the quality system.
Identifies and documents any problems related to the product, process, or the quality system.
Recommends, provides, or initiates solutions by actively providing suggestions for improvement.
Qualifications
Must be 21+
High school or equivalent
1-2 years leadership experience in retail, customer service, hospitality, food service, or a related field
Must be able to work a variety of hours including mornings, nights, and weekends
Certificates, Licenses, Registrations:
None
Competencies
Business Acumen: Ability to demonstrate financial operational understanding of organizational strategies and apply this knowledge to business solutions.
Communication: Ability to effectively convey information and ideas in concise and meaningful exchanges through written and verbal communication.
Customer Focus: Ability to demonstrate a customer-driven approach that focuses on anticipating, understanding, and servicing customer needs in order to facilitate a relationship with the brand.
Leadership: Ability to empower, coach, and influence others to achieve a common goal or change a behavior.
Planning and Organizing: Ability to effectively create a plan and execute the processes required to achieve the desired outcome of the pain in a timely and efficient manner.
Talent Assessment & Development: Ability to manage employee development in a manner that is deliberate and strategic in order to move employees through the organization.
Physical Requirements/Work Environment:
Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.
Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.
The noise level in the work environment is moderately loud.