Position Summary
Provide outstanding customer service to all while supporting the day to day operations of a retail dispensary.
Essential Duties and Responsibilities
Provide and promote exceptional customer service and offer positive resolutions to challenges and complaints from customers
Generate sales through customer interaction and suggestive selling
Prevent asset loss through proper zoning and floor awareness
Effectively perform register transactions without errors or shortages
Adhere to store visual directives, maintenance standards, and cleanliness standards
Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance
Communicate effectively with management and coworkers concerning business issues and opportunities
Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals
Complete all other duties as assigned
Supervisory Responsibilities
Not Applicable
Authorities for Position
Not Applicable
Qualifications
High school or equivalent
No prior experience required; however, prior experience in the cannabis industry is a plus.
Work a schedule reflective of availability established at the time of hire, with the ability to increase hours based on business needs which may include weekends and/or holidays.
Certificates, Licenses, Registrations:
None
Competencies
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communication - Clearly conveys ideas and concepts. Demonstrates active listening skills.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.
Physical Requirements/Work Environment:
Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.
Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.
The noise level in the work environment is moderately loud.