Marijuana Customer Support Specialist

The primary function of the Customer Support Specialistrole is to respond to inbound customer inquiries to ensure a great customer experience.

We’re looking for passionate, talented, and innovative team players to join our diverse, world-class team and help shape history. We’re serious about making a positive impact and improving the quality of life for both customers and employees. We thoroughly believe that a team that plays together, stays together -- so we make sure to celebrate our successes and have some fun. The role is based in Coos Bay, Oregon. Candidates must successfully pass a background check. We will be providing support on phones and email. Hours of operations are 1pm - 10pm and 11am-8pm-days vary.

• Knowledgeable of marijuana strains and products
• A great communicator, both written and verbal
• Extremely driven and hardworking
• A solutions-oriented problem solver
• Adaptable - excited and motivated to keep up with the pace of a start-up
• Willing and able to work nights, weekends, and holidays as needed

You Will:

• Help customers get the most value out of the product and services by solving their problems through various channels (email, phones) this is not a hands on position.
• Communicate with all team members professionally to ensure mutual success, and make sure we are delivering a great experience to all customers
• Meet and exceed team wide performance standards on output, quality, and response times
• Work nights, weekends, and holidays

About our client:

They are a leading cannabis technology company, on a mission to help people enjoy the moment through convenient access to high quality marijuana products. Founded in 2014, the company’s technology enables superior customer choice and convenience by connecting product brands, dispensaries and doctors to customers on demand. With over 300,000 users in California, they have unprecedented access to big data regarding cannabis market trends and consumer preferences which it shares with industry and media partners through Insight Program.

Experience and Skills

• Minimum 21 years of age or older.
• High School diploma, GED, or equivalent is required.
• Excellent verbal and written communication skills.

• Strong computer skills.
• The ability to work in a team environment.
• A friendly personality that enjoys assisting customers.
• Consistently good attendance and availability.
• To be open to change, feedback, coaching, and development

Check out our website @ www.gofcr.com

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Job Type: Full-time

Salary: $10.75 to $11.25 /hour

Education:

• High school or equivalent

Location:

• Coos Bay, OR

Work environment:

• Call center

Communication method(s) used:

• Email